APM - Translating IT Metrics into Business Meaning Value

Larry Dragich

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Adopting an Application Performance Management (APM) strategy will help you manage the quality of the Customer Experience. The challenge is that APM has evolved into a mosaic of monitoring tools, analytic engines, and event processors that provide many solutions to different problem sets. When you step back and look at the big picture it all comes into focus, but when you're trying to rationalize one technology over another, things aren't so clear at close range. Product overlaps, ongoing costs, and ownership come into question, and then someone will eventually ask why so many tools? It is important to show how an APM solution can tie into existing systems, by articulating the big picture, so that IT leaders can conceptualize the value coming from the new solution. How you articulate the Manager of Managers (MoM) concept and how it will support the APM strategy is ess... (more)

Why DevOps Needs a Friend

As enterprises embrace the DevOps philosophy, and the coalescence of the Development and Operations continues, I foresee the conditions ripening to foster innovative methods of making application performance better and code deployments smoother.  To me, the argument that system monitoring is just a “nice to have” and not really a core requirement for operational readiness dissipates quickly when a critical application goes down with no warning. Application Performance Management (APM) has been bred with all the right elements to give us the insights we need to see the health of ... (more)

Monitoring Magic and the Future of APM

At the time when we were looking for a monitoring solution (2006-2007) APM as we know it today had yet to be defined. There was no Gartner MQ, real-user-monitoring (RUM) was too high level, “agent monitoring” brought concerns of overhead and complexity, instrumenting the application meant to ARM it (i.e., Application Response Measurement), and transaction tagging was a pipe dream. This created a fierce debate on the risks and rewards of agent vs. agentless monitoring, read The Monitoring Duality of APM. So, when we were developing our monitoring approach, our first priority was t... (more)

Application Performance Management Insights | @DevOpsSummit [#DevOps]

A well-oiled APM solution comes from correlating bottom-up monitoring (infrastructure monitoring) with insights from top-down monitoring (real-time application monitoring) all within the context of the end-user-experience (EUE). But from what angle should we be looking at APM as it relates to IT strategy? Consider Australia for a moment. Is it a country, a continent, or an island? The answer depends upon your perspective, and, in much the same way, the unique spectrum of APM can be viewed as a framework, methodology, or platform. Understanding these attributes will help raise AP... (more)

The Anatomy of APM

By embracing End-User-Experience (EUE) measurements as a key vehicle for demonstrating productivity, you build trust with your constituents in a very tangible way.  The translation of IT metrics into business meaning (value) is what APM is all about. The goal here is to simplify a complicated technology space by walking through a high-level view within each core element.  I'm suggesting that the success factors in APM adoption center around the EUE and the integration touch points with the ITIL / ITSM processes. When looking at APM at 20,000 feet, four foundational elements come ... (more)