APM - Translating IT Metrics into Business Meaning Value

Larry Dragich

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Top Stories by Larry Dragich

Application Performance Management (APM) has many benefits when implemented with the right support structure and sponsorship. It's the key for managing action, going red to green, and trending on performance. As you strive to achieve new levels of sophistication when creating performance baselines, it is important to consider how you will navigate the oscillating winds of application behavior as the numbers come in from all directions. The behavioral context of the user will highlight key threshold settings to consider as you build a framework for real-time alerting into your APM solution. This will take an understanding of the application and an analysis of the numbers as you begin looking at user patterns. Metrics play a key role in providing this value through different views across multiple comparisons. Absent from any behavioral learning engines which are now e... (more)

Monitoring Magic and the Future of APM

At the time when we were looking for a monitoring solution (2006-2007) APM as we know it today had yet to be defined. There was no Gartner MQ, real-user-monitoring (RUM) was too high level, “agent monitoring” brought concerns of overhead and complexity, instrumenting the application meant to ARM it (i.e., Application Response Measurement), and transaction tagging was a pipe dream. This created a fierce debate on the risks and rewards of agent vs. agentless monitoring, read The Monitoring Duality of APM. So, when we were developing our monitoring approach, our first priority was t... (more)

The DNA of APM: Event to Incident Flow

This article is the corollary to “The Anatomy of APM” which outlines four foundational elements of a successful APM strategy:  Top Down Monitoring, Bottom Up Monitoring, Reporting & Analytics, and ITIL / ITSM Processes.  Here I provide a deeper context on how the event-to-incident flow is structured. It is the correlation of events and the amalgamation of metrics that bring value to the business by way of dashboards and trending reports, and it’s in the way the business interprets the accuracy of those metrics that determines the success of the implementation.  If an event occur... (more)

The Butterfly Effect Within IT

The "Butterfly Effect" theoretically describes a hurricane's formation being contingent on whether or not a distant butterfly had flapped its wings weeks before. This highlights a sensitive dependence on environmental conditions where a small change at one place (Dev Env) can result in large differences to a later state (Production). Consider the possibility that a small innocuous code change could go undetected, promoted through Development & QA, and then have catastrophic effects on performance once it reaches production. The environmental variants need to be minimized and clo... (more)

Why DevOps Needs a Friend

As enterprises embrace the DevOps philosophy, and the coalescence of the Development and Operations continues, I foresee the conditions ripening to foster innovative methods of making application performance better and code deployments smoother.  To me, the argument that system monitoring is just a “nice to have” and not really a core requirement for operational readiness dissipates quickly when a critical application goes down with no warning. Application Performance Management (APM) has been bred with all the right elements to give us the insights we need to see the health of ... (more)