APM - Translating IT Metrics into Business Meaning Value

Larry Dragich

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Latest Articles from Larry Dragich
A well-oiled APM solution comes from correlating bottom-up monitoring (infrastructure monitoring) with insights from top-down monitoring (real-time application monitoring) all within the context of the end-user-experience (EUE). But from what angle should we be looking at APM as it rel...
Application Performance Management (APM) has been bred with all the right elements to give us the insights we need to see the health of our applications. Similar to your most trusted watch dog, it alerts us to anomalies when events occur, providing awareness to the environment that onl...
Adopting an Application Performance Management (APM) strategy will help you manage the quality of the Customer Experience. The challenge is that APM has evolved into a mosaic of monitoring tools, analytic engines, and event processors that provide many solutions to different problem se...
A look into ITIL's Continual Service Improvement (CSI) model and the Application Performance Management (APM) framework indicates they are both focused on improvement. If you’re thinking about how to build a sustainable APM solution and how it can be anchored into the IT culture, cons...
Maximum productivity can be achieved more efficiently through event correlation, system automation and predictive analysis. Making that a reality however, requires consideration on how to manage the integration touch points from multiple toolsets and openness to the intrinsic value tha...
Application Performance Management (APM) may be brought in to help resuscitate an application that has recently become lethargic or assist the team in rehabilitating an intrinsic codebase. Once the goal is attained however, the propensity to pigeonhole APM as a point solution is high. ...
Convincing the astute executive who is cautious in not making an impetuous decision on an APM investment can prove to be challenging. Consider the amount of due diligence that is brought to bear in the decision making process. The wide array of APM technologies that need to be reviewed...
APM is entering into a period of intense competition of technology and strategy with a multiplicity of vendors and viewpoints. While the nomenclature used within its space has five distinct dimensions that elucidate its meaning, the very acronym of APM is in question: Application Perfo...
As you strive to achieve new levels of sophistication when creating performance baselines, it is important to consider how you will navigate the oscillating winds of application behavior as the numbers come in from all directions. The behavioral context of the user will highlight key t...
This article is the corollary to “The Anatomy of APM” which outlines four foundational elements of a successful APM strategy: Top Down Monitoring, Bottom Up Monitoring, Reporting & Analytics, and ITIL / ITSM Processes. Here I provide a deeper context on how the event-to-incident flow...
The argument that system monitoring is just a nice to have, and not really a core requirement for operational readiness, dissipates quickly when a critical application goes down with no warning. Can event management help foster a curiosity for innovative possibilities to make applicat...
By embracing End-User-Experience (EUE) measurements as a key vehicle for demonstrating productivity, you build trust with your constituents in a very tangible way. The translation of IT metrics into business meaning (value) is what APM is all about. The goal here is to simplify a comp...