APM - Translating IT Metrics into Business Meaning Value

Larry Dragich

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Related Topics: DevOps for Business Application Services, Application Performance Engineering, Application Performance Management (APM)

APM: Blog Post

The Intangible Benefits of APM

The ability to engage in a fact based conversation...

In a perfect world, Application Performance Management (APM) has all the right elements in place, providing value to the business and IT by giving us the metrics we need and showing us the health of our applications.

It alerts us to anomalies when slowdowns occur, and shows us trends on performance. But there are other elements in play that can make the operations a little smoother and our days a little brighter.

Neutralize Emotions

Having the ability to engage in a fact based conversation about the end-user-experience, instead of “spinning” infrastructure metrics and making assumptions about performance, is an elegant proficiency. Taking the emotion out of performance related problems for critical business applications is one of the intangible benefits that an APM solution can bring to your table.

The secret to this elixir is integration & automation. It comes from the need to do more with less, as scarce IT resources are asked to continue to provide high availability, improve efficiency, and speed up time to market. The benefit is derived from correlating bottom-up monitoring (Infrastructure monitoring) with insights from top-down monitoring (real-time application monitoring) all within the context of the end-user-experience (EUE).

Strengthen the Trust Between Dev and Ops

Following the classic management philosophy of what you want to improve you measure and what you measure you improve, APM will do just that. Building a performance baseline and highlighting the anomalies that breach its threshold is a valuable act across all environments.

For example, when looking at the entire system development lifecycle, how extensible will your APM solution be? If it is flexible enough to integrate ubiquitously, and dynamic enough to be configured rapidly, then you will be poised for expansion and be ready to begin monitoring anything that comes your way.

Collecting and analyzing metrics that will support an amplified feedback loop between Development and Operations will help strengthen the trust between the teams.

Build Confidence with the Business

Charmed by the deep insight and easily understood metrics of a well-defined APM dashboard, your business leaders will begin to trust you over time... To read the full article click here: APM Benefits

Image: Alesa Dam/Flickr (Top)

More Stories By Larry Dragich

Larry Dragich is actively involved with industry leaders, sharing knowledge of Application Performance Management (APM) technologies, from best practices and technical workflows, to resource allocation and approaches for implementation. He has been working in the APM space since 2006 where he built the Enterprise Systems Management team which is now the focal point for IT performance monitoring and capacity planning activities.